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Privacy Policy

Your privacy is our priority

At The David Jones Wine Club, your privacy is our priority. We only ask you for the basic information (such as your name and contact details) necessary for us to process your order, send you your Member Catalogue, customer service and Personal Wine Consultant phone calls, tailored electronic newsletters or other exclusive offers we think will interest you. We only collect this information from you and it is never passed to third parties, and you can opt out of receiving exclusive offers from us at any time. Keep in mind that this does include Cellar Force Pty Limited as operators of the David Jones Wine Club and David Jones as the owners of the David Jones Wine Club. The David Jones Wine Club is bound by the Code of Practice set out by the Australian Direct Marketing Association.

We do not give out information about our customers and your personal details are protected by your user name and password, and our secure servers. Your credit card details are encrypted for additional security.

To ensure ongoing privacy we recommend you change your password from time to time, and never give your password to anyone.

The David Jones Wine Club and your Personal Information

We recognise that your privacy is very important to you and that you have a right to control your personal information. Our policy for dealing with any personal information that you might disclose to us while visiting this site is explained below.

The financial information we collect from you in order to process your payment is collected on a secure server that uses the latest encryption technology. The information is strictly confidential.

We endeavour to take all reasonable steps to keep secure any information, which we hold about you, and to keep this information accurate and up-to-date. Your information is stored in secure servers that are protected in secure facilities. However, we are not responsible for events arising from unauthorised access to your personal information.

Your role in keeping your personal information secure

You can also play an important role in keeping your personal information secure, by maintaining confidentiality of any user name, password, profile and accounts used on the web site. Please advise us immediately if there is any unauthorised use of your user name, password, profile or accounts by any other internet user or any other breach of security.

Should you wish to review or make any corrections to your personal information you can do this any time by using the Edit Profile function in the My Account section.

You can access and correct the personal information that we hold about you by contacting us at enquiries@davidjoneswine.com.au or on 1300 652 675. You can also complain to us about a breach of your privacy by contacting us at the details above. In investigating your complaint, we may need to disclose the details of your complaint to our personnel or to David Jones as appropriate. We will respond to your complaint in writing and if we are unable to resolve your complaint, we will provide you with the contact details of the Privacy Commissioner.

Will David Jones Wine Club ever disclose your information to other parties?

Personal information will not be released to persons or entities outside our organisations without your consent. An exception to this is where the David Jones Wine Club may be required by law to disclose certain information. Linked web sites are not under the control of the David Jones Wine Club and we are not responsible for the conduct of companies linked to our web site. Before disclosing your personal information on any other web site we advise you to examine their terms and conditions of use.

Secure Server Software

SSL encryption technology is used for all personal pages. This is supported by all Web browsers, and keeps your personal details safe and secure.

The following site services are provided under a secure connection:

  1. Create an Account
  2. My Account
  3. Account Details
  4. Shopping Bag
  5. Ordering Process, from the shopping bag to the completed order.

All information that passes from the Internet to the order processing system is transferred via our dedicated network, which is completely isolated from the Internet. This means that information is kept entirely secure, from the moment it leaves your browser to the moment it enters our processing system. As a final precaution, we never store, send or display Members’ full credit card details over the Internet.

Your personal information is safe with us

David Jones Wine Club does not sell, trade or rent your personal details to other parties. We do use contractors who are bound by a Confidentiality Agreement to prepare and lodge our mail. If you have any further queries, relating to our privacy policy, please contact us at enquiries@davidjoneswine.com.au.